Due to the digital and instantly accessible nature of our products and services, all purchases made on Gersuz.com are considered final. By completing a purchase, you acknowledge and agree to this Refund Policy.
1. Non-Refundable Digital Services
All products and services offered on Gersuz.com are digital, subscription-based, or automatically activated upon successful payment. Once access is granted, we do not offer refunds, cancellations, or exchanges.
2. User Responsibility
Before making a purchase, it is your responsibility to review product features, system requirements, and applicable legal or regional restrictions. Gersuz is not responsible for:
- Incorrect expectations regarding product functionality
- Improper or unauthorized use of the platform
- Incompatibility with local laws, regulations, or technical environments
3. Exceptional Cases
Refund requests may be reviewed only in exceptional and verifiable cases, including:
- Duplicate or accidental multiple charges
- Confirmed technical errors that prevent access to the purchased service
- System-related failures caused directly by Gersuz infrastructure
To request a review, users must submit a support ticket through their user panel within 24 hours of the transaction, including clear documentation of the issue.
4. Support and Issue Resolution
Our support team is committed to assisting users with technical or access-related issues through the ticketing system available in the user panel. While refunds are not guaranteed, we will make reasonable efforts to resolve problems related to service availability or functionality.
By using Gersuz services, you agree to this Refund Policy and acknowledge that access to digital services constitutes delivery.
